If you have a Neebora account
You can ask us to delete your account and the information connected to it, including projects, guest lists and message history. Email hello@neebora.com from the email address registered on your account, with the subject line Data deletion request.
Please include your name, your company name and whether you want to delete a single project or the whole account.
If you are a guest who received a message
If an event company messaged you through Neebora, that company holds your details and decides how they are used. The quickest route is to ask the event company to remove you.
You can also email hello@neebora.com with the subject line Data deletion request. Include your name, your WhatsApp phone number and, if you know it, the event or company that contacted you. We will pass your request on to the customer or act on it directly.
To stop receiving messages straight away, you can also block the sender's number in WhatsApp.
If you applied for early access
If you sent us an early-access request and want your details deleted, email hello@neebora.com with the subject line Data deletion request.
What happens next
- We confirm we've received your request, and may ask you to verify your identity so we don't delete the wrong person's data.
- We delete the information within 30 days of verifying your request.
- We confirm by email once it's done.
We may keep limited information where the law requires us to, or where it's needed to resolve a dispute. Backups are overwritten on a rolling schedule. Data that Meta holds in WhatsApp is controlled by Meta and is not deleted by us, so please use WhatsApp's own tools for that.
More information
For how we handle information more generally, read our Privacy Policy.